Last Updated: September 1, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, software, AI voice services, telephone services, automation features, integrations, and related products and services provided by JPA MEDIA, doing business as Vocatus AI (“Vocatus,” “we,” “us,” or “our”).
By creating an account, purchasing or starting a subscription or trial, or otherwise accessing or using the Services, you agree to these Terms.
If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” and “Customer” refer to that organization.
If you do not agree to these Terms, do not use the Services.
Vocatus provides AI-powered voice and business automation services intended primarily for businesses and service providers.
Depending on your subscription, configuration, and available features, the Services may allow you to:
Available features may vary by plan, location, configuration, third-party provider availability, and changes we make to the Services.
Vocatus is intended to assist your business operations. It is not a replacement for professional judgment, trained employees, emergency services, or appropriate human supervision.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
If you create an account on behalf of a business, you represent and warrant that you have authority to act for that business.
You agree to provide accurate, current, and complete account and billing information and to keep that information updated.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You must notify Vocatus promptly if you believe your account has been accessed or used without authorization.
Vocatus may offer different subscription plans with different features, included usage allowances, phone numbers, AI capabilities, support levels, integrations, and other limits.
The specific features and pricing applicable to your account will be those displayed when you subscribe, contained in your order form, or otherwise agreed to between you and Vocatus.
Unless otherwise stated, subscriptions automatically renew for successive billing periods until canceled.
Vocatus may introduce, modify, or discontinue plans or features as described in these Terms.
Vocatus may offer free or discounted trials to eligible customers.
The length, included usage, features, and other conditions of a trial will be disclosed when the trial is offered.
Unless otherwise stated at signup, trial usage may be subject to limits.
If a payment method is required for a trial and the offer states that the trial automatically converts into a paid subscription, your subscription will begin at the end of the trial unless you cancel before the trial expires.
You authorize Vocatus to charge the payment method associated with your account when a paid subscription begins.
Vocatus may modify, suspend, or withdraw trial offers at any time and may restrict trials to prevent abuse, including repeated trials by the same customer, organization, payment method, or related accounts.
You agree to pay all fees associated with your subscription and use of the Services.
Fees may include:
You authorize Vocatus and its payment processors to charge your payment method for amounts due under your account.
Unless otherwise stated, recurring subscription fees are charged in advance, while usage-based or overage fees may be charged in arrears or when applicable usage thresholds are reached.
You are responsible for maintaining a valid payment method.
If a payment fails, we may retry the payment, request another payment method, restrict features, suspend the Services, or terminate your account.
Certain plans may include a specified number of voice minutes or other usage allowances during each billing period.
How minutes are calculated, including any applicable rounding rules, will be disclosed in your plan, pricing page, order form, or account interface.
Usage beyond your plan's included allowance may result in additional charges.
You are responsible for monitoring your usage and understanding the allowances and rates applicable to your subscription.
Call duration and usage records maintained by Vocatus or its telecommunications and infrastructure providers will generally be used to calculate usage charges, subject to correction for identified billing errors.
If your usage exceeds the amount included in your plan, additional usage may be charged at the overage rate applicable to your subscription.
For example, if your plan includes a specified number of monthly voice minutes and you exceed that allowance, additional minutes may be billed at the applicable per-minute rate.
Applicable overage rates will be disclosed through the pricing page, order form, account interface, or other applicable agreement.
Unless a spending limit or usage restriction has been expressly configured and supported by Vocatus, reaching your included usage allowance does not necessarily mean that the Services will automatically stop operating.
You are responsible for charges resulting from authorized usage of your account.
You may cancel your subscription through the available account controls or by contacting Vocatus using the cancellation method provided to you.
Unless otherwise expressly stated, cancellation takes effect at the end of your current paid billing period.
You may continue using the Services until the effective cancellation date, subject to these Terms and applicable usage limits.
Canceling your subscription does not automatically entitle you to a refund for amounts already paid or accrued.
Any outstanding usage, overage, or other charges incurred before cancellation remain payable.
Except where required by applicable law or expressly stated in a separate written refund policy or agreement, payments to Vocatus are non-refundable.
This includes unused subscription time, unused included minutes, setup fees, and usage charges.
If you believe you were charged incorrectly, contact Vocatus at hello@vocatus.ai within 7 days after the relevant charge.
Nothing in these Terms limits any refund or cancellation rights that cannot legally be excluded.
You are responsible for configuring and using the Services appropriately for your business.
You are responsible for:
You are responsible for the actions you take based on information generated or collected through the Services.
Vocatus or its telecommunications providers may make telephone numbers available for use with the Services.
Your right to use a number is subject to availability, applicable law, telecommunications requirements, provider policies, continued account status, and these Terms.
Unless expressly agreed otherwise, receiving a number through Vocatus does not give you ownership of that telephone number.
You may not use a Vocatus-provided number for unlawful, fraudulent, deceptive, abusive, harassing, or unauthorized purposes.
Number porting, transfer, availability, and retention may be subject to technical and provider restrictions.
Upon termination or expiration of your account, your ability to use numbers associated with the Services may end.
The Services may support recording, transcription, analysis, or summarization of telephone calls.
Call-recording and consent laws vary by jurisdiction.
You are responsible for determining whether calls may legally be recorded or transcribed and for providing any disclosures and obtaining any consent required by applicable law.
You must configure and use the Services in accordance with applicable federal, state, and local laws concerning recording, monitoring, transcription, privacy, telemarketing, and communications.
Vocatus may provide technical functionality that assists with disclosures or workflows, but availability of such functionality does not constitute legal advice or guarantee compliance.
Vocatus uses artificial intelligence and automated systems. AI systems are probabilistic and may occasionally produce incorrect, incomplete, misleading, unexpected, or inappropriate outputs.
AI voice agents may:
You should not assume that an AI-generated response or record is accurate merely because it sounds confident or natural.
You are responsible for determining the level of human review appropriate for your use of the Services.
Where the Services assist with quotes or estimates, AI-generated pricing information should be based on pricing rules, information, and workflows approved or supplied by the Customer.
Unless Vocatus expressly agrees otherwise in writing, AI-generated quotes, estimates, summaries, or recommendations should be treated as draft or preliminary information until reviewed as appropriate by the Customer.
Vocatus does not guarantee that a quote or estimate will accurately reflect the final scope, labor, materials, taxes, permits, site conditions, or other costs associated with a job.
The Customer remains responsible for final pricing decisions and commitments made to its customers.
Vocatus may assist callers with requesting, scheduling, modifying, or canceling appointments.
Appointment availability may depend on information provided by you or received from third-party calendars, scheduling systems, field-service platforms, or other integrations.
Vocatus does not guarantee that appointment information will always be current, accurate, synchronized, or conflict-free.
AI systems may misunderstand dates or times, and third-party synchronization may be delayed or unavailable.
You remain responsible for maintaining accurate availability information and resolving scheduling errors or conflicts.
Customers should configure appropriate confirmation and human-review processes where scheduling accuracy is important.
Vocatus is not an emergency service and must not be used as a replacement for 911 or other emergency services.
The Services are not designed to guarantee detection, assessment, routing, or handling of medical emergencies, fires, threats to life or property, gas leaks, electrical hazards, criminal activity, or other urgent or dangerous situations.
AI may fail to recognize that a caller is describing an emergency.
Customers must not represent that Vocatus provides emergency-response services.
Where appropriate, Customers should configure their voice agents to instruct callers experiencing emergencies to contact 911 or the appropriate local emergency service.
You should maintain appropriate human escalation procedures for urgent situations relevant to your business.
Vocatus may allow the Services to interact with third-party software, calendars, customer relationship management systems, field-service platforms, communications tools, payment providers, or other external services.
Availability and functionality of integrations may vary.
Unless expressly stated otherwise, references to third-party products do not mean that Vocatus has a native, certified, endorsed, or contractual integration with that provider.
Some workflows may depend on APIs, middleware, webhooks, automation platforms, custom implementations, or other technical methods.
Third-party services are governed by their own terms and privacy policies.
Vocatus is not responsible for the availability, accuracy, security, functionality, changes, or discontinuation of third-party services.
If a third-party provider changes or restricts its service, an integration may stop functioning or require modification.
Vocatus may rely on third-party infrastructure and service providers to deliver portions of the Services.
These providers may include, where applicable, Trillet and providers of telecommunications, AI models, voice processing, transcription, cloud infrastructure, analytics, communications, payment processing, automation, security, and related technology.
These providers may process Customer Data as necessary to provide their respective services to Vocatus.
Where a provider processes personal information on our behalf, we may engage that provider as a subprocessor or service provider subject to applicable contractual and data-protection requirements.
Vocatus may use third-party service providers and subprocessors as necessary to operate and provide the Services. The specific providers we use may change from time to time as our technology, infrastructure, and business needs evolve.
The third-party providers used by Vocatus may change over time.
We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free operation.
The Services may become unavailable because of:
Unless expressly provided under a separate service-level agreement, Vocatus does not guarantee any particular uptime, response time, call completion rate, transcription accuracy, or availability level.
You may not use the Services to:
We may investigate suspected violations and suspend or terminate access when reasonably necessary.
“Customer Data” means information submitted to, transmitted through, generated through, or stored in the Services on your behalf, including business information, caller information, call content, recordings, transcripts, summaries, and workflow data.
As between you and Vocatus, you retain your rights in Customer Data, subject to the rights necessary for Vocatus to provide the Services.
You grant Vocatus the right to host, process, transmit, reproduce, and otherwise use Customer Data as reasonably necessary to:
Our collection and handling of personal information is also governed by our Privacy Policy.
Where required, additional data-processing terms may apply.
You represent that you have all rights, permissions, notices, and consents necessary for Vocatus and its service providers to process Customer Data as contemplated by these Terms.
Vocatus will use reasonable administrative, technical, and organizational measures designed to protect Customer Data.
However, no internet-based or telecommunications system is completely secure.
You are responsible for maintaining appropriate security practices for your own accounts, devices, credentials, integrations, and personnel.
Vocatus and its licensors retain all rights, title, and interest in the Services, including software, technology, designs, trademarks, documentation, workflows, and other proprietary materials.
These Terms do not transfer ownership of the Vocatus platform or technology to you.
Subject to these Terms and payment of applicable fees, Vocatus grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription.
If you provide feedback, suggestions, ideas, or recommendations concerning the Services, you grant Vocatus the right to use that feedback without restriction or compensation, provided that doing so does not grant us ownership of your Customer Data.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
VOCATUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY.
VOCATUS DOES NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOCATUS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES ARISING FROM OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCATUS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO VOCATUS DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Vocatus and its affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and reasonable legal fees arising from or relating to:
You may stop using the Services and cancel your subscription as described above.
Vocatus may suspend or terminate your access if:
Where reasonably practicable, we may provide notice and an opportunity to resolve the issue before termination, but we are not required to do so where immediate action is reasonably necessary.
Sections that by their nature should survive termination will remain effective, including payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, and governing-law provisions.
These Terms will be governed by and construed in accordance with applicable laws, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms or the Services will be resolved in a court of competent jurisdiction, subject to applicable law.
Vocatus may modify, improve, add, remove, suspend, or discontinue features of the Services from time to time.
This may include changes resulting from technology improvements, security requirements, legal requirements, customer feedback, or changes made by third-party providers.
Where a change materially reduces core functionality of a paid Service, we will endeavor to provide reasonable notice when practicable.
We may update these Terms periodically.
When we make material changes, we may provide notice through the Services, by email, on our website, or through another reasonable method.
Updated Terms will become effective on the date stated in the revised Terms or as otherwise communicated.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires additional consent.
You agree that notices, agreements, disclosures, and other communications relating to the Services may be provided electronically.
You are responsible for keeping the email address associated with your account current.
You may not assign or transfer these Terms without Vocatus's prior written consent.
Vocatus may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, or to an affiliate, subject to applicable law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect, and the affected provision will be enforced to the maximum extent permitted by law.
Failure by Vocatus to enforce a provision of these Terms does not waive our right to enforce that provision later.
These Terms, together with the Privacy Policy, applicable order forms, Data Processing Agreement where applicable, and any other terms expressly incorporated by reference, constitute the agreement between you and Vocatus regarding the Services and supersede prior agreements concerning the same subject matter.
If an executed order form conflicts with these Terms, the order form will control to the extent of the conflict unless it states otherwise.