Last Updated: September 2026
This Privacy Policy explains how Vocatus AI, doing business as Vocatus AI (“Vocatus,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, use our AI voice and automation services, communicate with us, or interact with an AI voice agent operated through Vocatus.
This policy is intended for our U.S.-focused services and replaces references to Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Depending on how you interact with Vocatus, we may collect:
Account and business information:
Name, email address, phone number, company name, account credentials, billing information, subscription information, and other details provided when creating or managing an account.
Caller information:
When someone interacts with a Vocatus-powered voice agent, we may process information such as their name, phone number, service address, reason for calling, appointment preferences, service requirements, and other information they provide during the conversation.
Call recordings and transcripts:
Where enabled and legally permitted, calls may be recorded, transcribed, summarized, or analyzed. These records may contain personal information disclosed during the conversation.
Usage and technical information:
We may collect IP addresses, browser and device information, pages visited, timestamps, service usage, call duration, system logs, and diagnostic information.
Communications:
We may collect information contained in emails, support requests, SMS messages, forms, and other communications with Vocatus.
Vocatus uses artificial intelligence to provide voice and automation functionality.
Information from calls may be processed by AI systems to:
AI-generated information may be inaccurate. Vocatus customers are responsible for maintaining appropriate human oversight when using AI-generated information for business decisions.
We may use personal information to:
Where required by applicable law, we rely on an appropriate legal basis or obtain necessary consent for processing.
Vocatus may provide functionality that allows business customers to record, monitor, transcribe, or analyze telephone calls.
Call-recording and consent requirements vary across U.S. states and jurisdictions.
Depending on applicable law, consent from one or multiple parties may be required before a call can legally be recorded or monitored.
Vocatus customers are responsible for configuring their use of the Services appropriately, providing required notices, and obtaining any legally required consent.
Where Vocatus determines the purposes and means of its own recording or processing activities, we will comply with applicable requirements relating to those activities.
Vocatus does not provide legal advice regarding call-recording laws.
Where enabled, Vocatus may support SMS messages or outbound communications on behalf of our customers.
Information used for these communications may include names, telephone numbers, appointment information, service information, and communication history.
Customers using Vocatus for outbound calls, SMS, or marketing communications are responsible for obtaining required consent and complying with applicable telecommunications and marketing laws, including requirements relating to automated calls, texts, and Do Not Call requests.
Recipients should be provided with applicable methods to opt out of communications.
We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties for their own marketing purposes.
Our website and Services may use cookies and similar technologies to operate the website, remember preferences, understand usage, maintain security, and measure performance.
We may use third-party analytics and technology providers to help us understand how visitors interact with our website and Services.
Where required by applicable law, you may be able to manage non-essential cookies through available consent or browser controls.
We may share personal information with service providers that help us operate Vocatus, including providers of:
We may also disclose information when required by law, to protect our legal rights, to investigate fraud or security issues, or in connection with a merger, acquisition, financing, sale, or restructuring of our business.
We do not sell personal information for money.
Vocatus relies on third-party technology providers to operate portions of its Services.
These providers may include Trillet, where applicable, as well as telecommunications providers, AI model providers, cloud infrastructure providers, transcription providers, payment processors, analytics providers, and other subprocessors.
These providers may process personal information only as necessary to provide their services to Vocatus or as otherwise permitted under applicable agreements and law.
Our providers and subprocessors may change as our Services evolve.
Vocatus may use third-party service providers and subprocessors as necessary to operate and provide the Services. These providers may change from time to time as our Services evolve.
Businesses may use Vocatus to communicate with their own customers and callers.
In many of these situations, the business using Vocatus determines why caller information is collected and how it will be used. Vocatus processes that information to provide Services to the business.
If you contacted a business that uses Vocatus and have questions about how that business uses your information, you may need to contact that business directly.
Vocatus may separately process certain information for its own legitimate operational, security, billing, compliance, and service-management purposes as permitted by law.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our Services.
Retention periods may vary depending on the type of information, customer configuration, contractual requirements, and applicable law.
Call recordings, transcripts, and related information may have different retention periods depending on the customer's settings and Services used.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and technical limitations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet, telecommunications, cloud, or AI system can be guaranteed to be completely secure.
Customers are also responsible for protecting their Vocatus accounts, credentials, connected systems, and authorized users.
Vocatus and its service providers may process or store information in the United States and other countries.
As a result, personal information may be transferred to or processed in countries with privacy laws that differ from those where the information was originally collected.
Where required, we use appropriate safeguards for international transfers of personal information.
Depending on where you live, you may have rights regarding your personal information, including the right to:
These rights are subject to applicable law and may have exceptions.
We may need to verify your identity before processing a request.
To submit a privacy request, contact hello@vocatus.ai
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law and whether it applies to Vocatus, these may include rights to access, correct, delete, or obtain copies of personal information and rights relating to certain forms of targeted advertising, profiling, selling, or sharing of personal information.
Vocatus will honor applicable privacy rights where legally required.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.
Vocatus is intended for business use and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through our website or account registration process.
If you believe a child has provided personal information to Vocatus improperly, please contact us.
Our Services may connect with third-party websites, software, calendars, CRM systems, field-service platforms, or other services.
Those third parties operate under their own privacy policies and practices. Vocatus is not responsible for the privacy practices of independent third-party services.
We may update this Privacy Policy as our Services, technology, legal requirements, or business practices change.
When we make material changes, we may provide notice through our website, Services, email, or another reasonable method.
The “Last Updated” date at the top will indicate when this policy was most recently revised.
If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact:
Vocatus AI
JPA MEDIA
Queensland, Australia
Email: hello@vocatus.ai
Website: https://vocatus.ai